• Wowza Support


    Wowza Media Systems™ offers a variety of support resources for our user community. Review the information below to learn more about how to use Wowza Support resources.

    Review our Documentation, Videos, and Forums

    This site is designed to help you find resources to get up-and-running and to find solutions to many common issues by providing tutorials, streaming forums, troubleshooting tips, and error messages.

    Documentation

    The Article List on the left is our technical library of Support Articles to help you configure and use the Wowza Streaming Engine™ software and the Wowza Streaming Cloud™ service to their fullest potential. The Support Articles are organized by category to help make the information easy to find. For a complete list of all the available Support Articles, see the List of All Articles.

    The Wowza Streaming Engine Quick Start Guides can help get you get started with your Wowza media server software software while the Tutorials section has articles that provide step-by-step guidance for setting up common streaming workflows.

    Videos

    Many of our Support Articles include video tutorials that walk you through common tasks. Our complete video library is available on the Wowza Media Systems YouTube page.

    Forums

    On the Forum tab, you can get help from Wowza experts around the world. Search for an answer, post your question, or answer other users' questions in the Wowza Forums.

    Get Technical Support from Wowza

    Sometimes you need a helping hand. Our technical support engineers are available to help you achieve streaming success.

    Wowza Streaming Engine Technical Support

    Your Maintenance and Support contract enables you to get world-class service and support for your media server software. The contract entitles you to a number of benefits, including access to full version software upgrades (for example, from Wowza Media Server™ 3 to Wowza Streaming Engine 4) and dot/point-release updates (for example, from Wowza Streaming Engine 4.0 to 4.x), and product technical support through email.

    Note: If you have a Perpetual license for Wowza Media Server software, you must purchase a Maintenance and Support contract before October 1, 2015 in order to continue to receive these benefits. If you have subscription (Monthly) license for Wowza Media Server software, your subscription includes a maintenance and support contract.
    Email technical support is initially only available to the person who purchases a maintenance and support contract. You can designate up to four additional people to be eligible by adding their email addresses to your Wowza account. Sign in to your Account Management page to enter additional contacts for technical support on the My Support tab.

    An eligible email address must be used when submitting a support request for proper registration and identification. If the email address doesn't have valid entitlement for product technical support, the support request won't be seen by our support staff. For details on the information you must provide in your email support request, see Opening a Wowza Streaming Engine Support Ticket.

    Wowza Streaming Cloud Technical Support

    For Wowza Streaming Cloud, standard support is included with your subscription. Premium and event-based support are available for an additional cost. For details of each plan and to purchase premium or event-based support, see Wowza Streaming Cloud Maintenance and Support.

    Email technical support is only available to Wowza Streaming Cloud customers who have an active subscription or who are a member of a workgroup for an account with an active subscription. For details on the information you must provide in your email support request, see Opening a Wowza Streaming Cloud Support Ticket.

    Hire a Consultant

    On the Find a Consultant tab, you can ask for paid help by posting your requirements, budget, and timescales for custom development or other specific work. Independent consultants can then provide feedback or private quotes along with contact information if they're interested in your job.