Do You Need Professional Services? [Decision Tree]
Building a streaming solution with Wowza, but unsure whether or not you’d benefit from extra help along the way? Take a look at our decision tree below to evaluate your organization’s development and engineering needs.
When to Consider Professional Services
You need a live streaming solution that’s customized to your ecosystem, quick to deploy, and easy to scale as your business grows. Wowza’s technology is the right place to start. But sometimes, organizations enlist additional guidance from our streaming experts to ensure that everything goes off without a hitch.
Whether it’s employee training, product integrations, architecture recommendations, or even application development — Wowza Professional Services can help tame the complexities of live video for your unique use case. Below are some of the many reasons you might consider technical assistance from our team of streaming veterans.
Do you have an in-house staff of streaming engineers?
There’s no way around it: Live streaming is hard. Sure, anyone with a smartphone can go live in seconds. But what occurs in the background is complex. The data must be encoded, packaged, and often transcoded for delivery to a variety of endpoints.
What’s more, the optimal architecture for your solution depends entirely on what you’re trying to achieve. And without extensive in-house resources, configuring the right workflow can be time-consuming and, frankly, overwhelming.
Many of our customers also find that our Professional Services offering drives short- and long-term efficiencies, which segues nicely into my next point.
Speeding Up Deployments
Is time to market important?
Professional consulting services can shave months off of the time required to onboard, consult documentation, test, and fine-tune a new streaming system. This doesn’t just save money by speeding up deployment — it’s also critical for delivering value to end-users and realizing business success.
In fact, in our research report on Streaming Challenges and Optimization Needs, survey respondents ranked speeding up deployments as the number one reason they’d consider using professional services.
Reasons for Considering Third-Party Professional Services
Our Quick Start offering ensures that you get up and running fast with installation, configuration, testing, and hands-on training. But even when speed isn’t a factor, you might need assistance tailoring our technology to your environment.
Are you creating a custom solution?
Many of the organizations my team works with require strategic guidance, comprehensive functionality, and custom implementation. We partner with these customers to engineer the best possible system for their ecosystem — which translates to cost-efficiencies for many years to come.
Just take one of our customer’s words for it:
“I was looking for a partner who could help me in terms of solving a problem. With Wowza, it’s not just about technology. It’s about building relationships, it’s about understanding the customer problem, and investing in that customer problem.”Hapreet Singh, Child Health Imprints
Want to make sure you’re headed in the right direction?
It could be that you have an experienced team of engineers, are flexible on timing, but simply want confirmation that you’re headed in the right direction. For instance, maybe you’ve already built out your infrastructure but are starting to scale. Our team can verify that you’re following best practices.
Alternatively, established customers often work with us before embarking on a new project. Our expertise in creating streaming architectures and providing Wowza-specific training both prove instrumental in these scenarios.
Could your team benefit from any training?
Whether you’re new to Wowza, in need of a refresher course, or looking to onboard new employees, our Training offering gives you the tools to tackle whatever comes your way — now and as your business scales.
Check out this testimonial from Granicus, a government technology provider that’s been powering their solutions with Wowza for eight years.
Live Event Support
What about live event support?
Last but not least, live event support provides the confidence needed when a live broadcast is on the line. We’ll ensure your event goes smoothy by helping to set up, optimize, and monitor your streams. Whether you need support during the broadcast or want to test out your scenario in advanced, we’ll give you the peace of mind to focus on business growth.
It’s simple: By working with our streaming industry experts, you’re able to future-proof your product and boost in-house expertise. To find out how Wowza Professional Services can help bring your project to life, contact us today.
About Barry Owen
Barry Owen is Wowza’s resident video streaming expert and vice president of solutions engineering. In this role, he leads a team dedicated to helping customers succeed. From architecting custom applications to solving complex problems, Barry leverages more than 25 years of experience developing software-as-a-service, cloud-based, and live streaming platforms to create innovative solutions that empower organizations across every use case.