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Billing and Renewal Information

Billing and Renewal Information

for
Wowza Streaming Engine™ software, Wowza Streaming Cloud and Wowza Video services, and other Wowza products and services

Thank you for your use of Wowza Media Systems, LLC (“Wowza”) products and services. This document describes general billing and renewal information regarding Wowza software and services but does not replace custom terms, if any, that you have with Wowza.

    Payment

  • At the time of purchase, you are required to provide a valid method of payment, which will be considered your approved default payment method. By completing the purchase, you are authorizing Wowza to charge you for the Services purchased using your default payment method.
  • You agree to always keep a valid and current payment method on file with and available to Wowza. You may change your payment method to another payment method then-approved by Wowza at any time.

    Billing

  • If the Services have been purchased on a subscription basis (i.e. on a monthly or annual basis), your billing cycle is the same as your subscription period, with your default payment method being charged automatically on a recurring basis.
  • If you have executed a separate purchase agreement with Wowza, your subscription period and billing cycle will be governed by what is listed in that purchase agreement.
  • Services purchased on a subscription basis will include a certain amount of usage for the subscription period. If your usage exceeds what is included in your subscription period, you will incur additional charges (“Overages”).
  • Generally speaking, and unless your purchase agreement with Wowza says otherwise, Wowza may charge your default payment method on a monthly, quarterly, or annual basis for any Overages incurred. Wowza may also bill you in a “threshold” manner, such that Wowza bills and charges your default payment method at any time when your account balance reaches a level that Wowza designates.

    Renewal

  • Services purchased on a subscription basis will automatically renew for consecutive subscription periods (“Renewal Periods”), unless you provide Wowza with at least fourteen (14) days’ prior written notice of termination in accordance with the “Cancellation by You” section below before the end of the subscription period or then-current Renewal Period.
  • If you have executed a separate purchase agreement with Wowza, your renewal terms will be governed by what is listed in that purchase agreement.

    Termination/Cancellation

  • Termination by Wowza: Wowza may terminate your Services immediately and without notice if you fail to comply with Wowza’s terms governing the specific Services purchased or if you fail to pay any amounts due to Wowza according to your billing cycle.
  • Cancellation by you: If you wish to cancel Services purchased on a subscription basis, you must do so on the “My Support page” in “My Account” or by accessing Wowza’s cancellation form directly at https://support.wowza.com/hc/en-us/p/cancel. All cancellation and refund requests need to be submitted at least fourteen (14) days prior to the end of the subscription period or then-current Renewal Period. Otherwise, the cancellation will take effect on the next subscription period or then-current Renewal Period with your default payment method being charged automatically.
  • If you have executed a separate purchase agreement with Wowza, your termination and cancellation terms will be governed by what is listed in that purchase agreement.
If you have any questions about the Wowza Services you have purchased or information contained on this page please email customerservice@wowza.com for further assistance.