Archives for Rob Poach

Rob Poach is Senior Vice President, Head of Customers at Wowza where he leads global post-sales and customer-facing organizations including Support, Customer Success, Professional Services and Customer Experience. In this role, Rob is responsible for end-to-end customer outcomes ensuring that customer insight and experience are embedded across product development, go-to-market strategy, and company execution. He works cross-functionally with Product, Engineering, Marketing and Sales to align delivery, improve retention, and drive measurable business impact. With a career focused on operational leadership, customer retention, and technical service delivery on a global scale Rob brings a practical, execution-first perspective to building, growing and scaling post-sales organizations; designing technical account management models and turning customer-facing teams into strategic growth drivers. He is known for his direct, pragmatic approach and his ability to bridge technical depth with executive-level strategy. Rob’s work centers on improving execution discipline, increasing predictability in customer outcomes and helping organizations translate customer needs into product and commercial success.