How We’re Supporting Customers With Enhanced Self-ServiceMarch 26, 2021
Ensuring a great customer experience is the cornerstone to any successful product or service. Here at Wowza, customer success is in our DNA. Holding true to our brand promise of being the solution you start with, the partner you scale with, I’m pleased to announce some very useful developments in our customer support offering!
These enhancements were driven entirely by you — the customer. Many of you graciously participated in one or more of our post-engagement surveys over the past few years. To everyone’s benefit, you were also very vocal on what we could do to make your experience better.
You spoke, and we listened! Read on to find out how we’ve enhanced self-service across the board.
Easily View and Update Tickets in the Customer Portal
Customers like you now have full visibility into current and legacy tickets with Wowza. This feature will allow you to fully interact on any open support tickets that you’re actively engaged in. You can find your ticket repository in the Support tab of the Portal.
Quickly Find the Latest Production and Patch Releases
While we’re on the topic of the Customer Portal, we’ve also made searching for and accessing current, previous, and beta versions of our Wowza Streaming Engine releases much more intuitive. You can access this feature in the Downloads tab of the Portal.
Announcing: FAQ Troubleshooting Guide
We’re not done though! One of the most frequent requests we received was for a frequently asked questions (FAQ) guide — a space where the most common troubleshooting issues and technical how-tos could be accessed. We utilized our root cause analysis data, ticket trends, forum questions, and other sources to cultivate the content for our fresh-off-the-press Support FAQ Guide.
Resources to Find the Answers You Need
Check out our FAQ Guide today to save time getting the answers you need — or scroll through our robust library of video tutorials, technical documentation, and other resources to help you thrive. Just let us know how we can better support you, and we’ll make it happen.