Get viewer data in Wowza Streaming Cloud

About viewer data


The Wowza Streaming Cloud™ service allows you to see information on where and how long your streams were viewed.

  • Viewer data for Wowza CDN on Fastly stream targets, ultra low latency stream targets, and VOD streams is available in near real-time.
  • Viewer data for streams and for Wowza CDN on Akamai HLS and HDS stream targets is available about 2 hours after a transcoder starts running. Then, it updates approximately hourly. Viewer data may take up to 48 hours to finalize.
Note: Viewer data for streams and HLS and HDS stream targets isn't available before October 5, 2015.

See viewer data for a stream or transcoder


You can see details about requests to play an individual stream over Wowza CDN targets for any time period you specify.

  1. Do one of the following:
  • On the Live Streams, page, click Usage for any stream.
  • On the Transcoders page, click Usage for any transcoder.
  1. Click the Viewer Data tab.
  2. Select a predefined date/time range or specify a range up to 90 days by using the From and To fields, and then click Show.
Note: Minutes are rounded up to the hour if you search a time range greater than 48 hours or a time range more than 90 days before the current date. To get viewer data by the minute, searches must be limited to a 48 hour time range within the last 90 days.

Wowza Streaming Cloud returns viewer data for each stream target used by the live stream or transcoder.

The Summary table displays:

  • Total Unique Viewers – The total number of requests, worldwide, to download at least one chunk of content at the target. A unique viewer is a single IP address; if multiple users share the same IP address, they're counted once. A chunk is a segment of video that's 10 seconds or shorter.
  • Total Viewing Time – The total length of time that all content was played at the target. Total Viewing Time may be longer than the duration of the stream.
  • Avg Viewing Time – The average length of time that content was played at the target.

The Viewers per Country table breaks down viewer data at the target by country. You can see and sort by:

  • Country – The country where the stream was requested. The top 10 countries are listed. If the stream was watched in more than 10 countries, the remaining countries are grouped into Other.
  • Unique Viewers – The number of requests in that country to download at least one chunk of the stream.
  • % Viewers – The percentage of total requests to play the stream in that country.
  • Total Viewing Time – The total length of time that content was played in the country at the target. Total Viewing Time may be longer than the duration of the streamed content.
  • Avg Viewing Time – The average length of time that content was played in the country at the target.

The Viewers per Rendition table breaks down viewer data at the target by rendition. You can see and sort by:

  • Rendition – The bitrate renditions that were requested in the selected location.
  • Unique Viewers – The number of requests to download at least one chunk of the rendition in the selected location.
  • Viewing Time – The total length of time that rendition was played in the selected location.
  • Avg Viewing Time – The average length of time that the rendition was played in the selected location.

See viewer data for a Wowza CDN stream target


For any period you specify, you can see details about requests to play content at a Wowza CDN on Akamai target for HLS or HDS.

  1. Click Advanced on the menu bar, and then click Stream Targets.
  2. Click Usage for any Wowza CDN stream target and then click the Viewer Data tab.
  3. Select a predefined date/time range or specify a range up to 90 days by using the From and To fields.
  4. Click Show.
Note: Minutes are rounded up to the hour if you search a time range greater than 48 hours or a time range more than 90 days before the current date. To get viewer data by the minute, searches must be limited to a 48 hour time range within the last 90 days.

Wowza Streaming Cloud returns viewer data for all live streams and transcoders that delivered content to the stream target. If more than one stream was delivered to the target during the time period, viewer data for all streams is displayed cumulatively.

The Summary table displays:

  • Total Unique Viewers – The total number of requests, worldwide, to download at least one chunk of content at the target. A unique viewer is a single IP address; if multiple users share the same IP address, they're counted once. A chunk is a segment of video that's 10 seconds or shorter.
  • Total Viewing Time – The total length of time that all content was played at the target. Total Viewing Time may be longer than the duration of the stream.
  • Avg Viewing Time – The average length of time that content was played at the target.

The Viewers per Country table breaks down viewer data at the target by country. You can see and sort by:

  • Country – The country where the stream was requested. The top 10 countries are listed. If the stream was watched in more than 10 countries, the remaining countries are grouped into Other.
  • Unique Viewers – The number of requests in that country to download at least one chunk of the stream.
  • % Viewers – The percentage of total requests to play the stream in that country.
  • Total Viewing Time – The total length of time that content was played in the country at the target. Total Viewing Time may be longer than the duration of the streamed content.
  • Avg Viewing Time – The average length of time that content was played in the country at the target.

The Viewers per Rendition table breaks down viewer data at the target by rendition. You can see and sort by:

  • Rendition – The bitrate renditions that were requested in the selected location.
  • Unique Viewers – The number of requests to download at least one chunk of the rendition in the selected location.
  • Viewing Time – The total length of time that rendition was played in the selected location.
  • Avg Viewing Time – The average length of time that the rendition was played in the selected location.

See viewer data for a VOD stream


For any period you specify, you can see details about requests to play a VOD stream.

  1. Click Advanced on the menu bar, and then click VOD Streams.
  2. Click Usage for any VOD stream and then click the Viewer Data tab.
  3. Select a predefined date/time range or specify a range up to 90 days by using the From and To fields.
  4. Click Show.
Note: Minutes are rounded up to the hour if you search a time range greater than 48 hours or a time range more than 90 days before the current date. To get viewer data by the minute, searches must be limited to a 48 hour time range within the last 90 days.

The Summary table displays:

  • Total Unique Viewers – The total number of requests, worldwide, to download at least one chunk of content. A unique viewer is a single IP address; if multiple users share the same IP address, they're counted once. A chunk is a segment of video that's 10 seconds or shorter.
  • Total Viewing Time – The total length of time that the VOD stream was played. Total Viewing Time may be longer than the duration of the stream.
  • Avg Viewing Time – The average length of time that the VOD stream was played.

The Viewers per Country table breaks down viewer data by country. You can see and sort by:

  • Country – The country where the VOD stream was requested. The top 10 countries are listed. If the stream was watched in more than 10 countries, the remaining countries are grouped into Other.
  • Unique Viewers – The number of requests in that country to download at least one chunk of the VOD stream.
  • % Viewers – The percentage of total requests to play the VOD stream in that country.
  • Total Viewing Time – The total length of time that the VOD stream was played in the country. Total Viewing Time may be longer than the duration of the streamed content.
  • Avg Viewing Time – The average length of time that the VOD stream was played in the country.

The Viewers per Rendition table breaks down viewer data by rendition. You can see and sort by:

  • Rendition – The bitrate renditions that were requested in the selected location.
  • Unique Viewers – The number of requests to download at least one chunk of the rendition in the selected location.
  • Viewing Time – The total length of time that rendition was played in the selected location.
  • Avg Viewing Time – The average length of time that the rendition was played in the selected location.

See viewer data for an ultra low latency stream target


You can see details about how many requests were made to view streams at an ultra low latency target for any time period you specify.

  1. Click Advanced on the menu bar, and then click Stream Targets.
  2. Click Usage for any ultra low latency stream target and then click the Viewer Data tab.
  3. Select a predefined date/time range or specify a range up to 90 days by using the From and To fields.
  4. Click Show.
Notes:
  • Minutes are rounded up to the hour if you search a time range greater than 48 hours or a time range more than 90 days before the current date. To get viewer data by the minute, searches must be limited to a 48 hour time range within the last 90 days.
  • Viewer data for HLS fallback streams are displayed in separate tables.

Wowza Streaming Cloud returns viewer data for all streams that delivered content to the target. If more than one stream was delivered to the target during the specified time period, viewer data for all streams is displayed cumulatively.

The Summary table displays:

  • Total Unique Viewers – The total number of requests, worldwide, to view content from the edge server of this target, including WebSocket and HLS. A unique viewer is a single IP address; if multiple users share the same IP address, they're counted once.
  • Total Viewing Time – The total length of time that content played at the target. Total Viewing Time may be longer than the duration of the stream.
  • Avg Viewing Time – The average length of time that content played at the target.

The Viewers per Country table breaks down viewer data at the target by country. You can see and sort by:

  • Country – The country where the stream was requested. The top 10 countries are listed. If content was requested in more than 10 countries, the remaining countries are grouped into Other.
  • Unique Viewers – The number of requests to play content in that country.
  • % Viewers – The percentage of total requests to play content in that country.
  • Total Viewing Time – The total length of time that ultra low latency content played in the country. Total Viewing Time may be longer than the duration of the streamed content.
  • Avg Viewing Time – The average length of time that content played in the country.