Known issues and limitations in Wowza Video

This article describes known issues and limitations in Wowza Video. If available, workarounds for these issues are described. Check back often as this article will be updated as new developments occur.

Known issues

The following are known issues in Wowza Video:

User Interface

  • General UI
    • Starting and stopping streams as a trial user — Trial users might see incorrect messaging when they start and stop live streams or transcoders. The messaging includes incorrect statements about paid account status and transcoding hours. If you're still within the 30-day trial window, you can ignore these messages. If you've upgraded to a paid account and are no longer a trial user, you should create a new stream rather than use streams you created during your trial.
    • Webhooks — If you enabled webhooks in the legacy version of the Wowza Video user interface, you'll still receive those events to your listener. Webhooks isn't available in the new user interface yet. Because of this, if you're in the new user interface you won't be able to modify or enable webhooks.


  • Usage Endpoint — When requesting VOD usage from the usage endpoint api/usage/vod_streams/vod_streams_id the returned egress_seconds value is twice what is expected.


The following are limitations in Wowza Video.

Browser support

You can sign in to Wowza Video by using any modern web browser that supports HTML5 and Cascading Style Sheets level 3 (CSS 3). The Wowza Video web user interface has been most extensively tested on Google Chrome, however, so for best results we recommend that you use the latest version of Google Chrome.

Important: If you use Safari, you'll need to disable the Prevent cross-site tracking browser setting so our dynamic help content, including trial onboarding tutorials, can be displayed.