Manage Wowza ClearCaster network IP settings

An IP address identifies your Wowza ClearCaster™ appliance on your network. It can be either dynamically allocated from your router using Dynamic Host Configuration Protocol (DHCP) or statically set by you to a specific value.

By default, your ClearCaster appliance is configured to accept dynamic IPv4/IPv6 addresses that are assigned to it automatically when it connects to a DHCP network. If needed, you can assign a static IPv4 address to your ClearCaster instead, which won't change over time. You can also change the network gateway, subnet mask, or DNS server values for the static IP address. This article describes how to manage the network IP settings for your ClearCaster.

  • Static IPv6 addresses currently aren't supported.
  • If your network or router requires additional configuration to enable your ClearCaster appliance to connect to the Internet, refer to your networking resources or router documentation for guidance.

Use DHCP to get Wowza ClearCaster network settings (default)

Do the following to specify that the ClearCaster automatically get dynamic IP settings (IP address, gateway, and subnet mask) on your DHCP network.

  1. Use the LCD menu button controls to navigate to the Settings Menu.
  2. From the Settings Menu, select Network Info > Change Network Settings > Configure automatically.
Note: To reset your network settings back to the default configuration, use the LCD menu button controls to navigate to the Settings Menu. Then select Network Info > Change Network Settings > Reset.

Assign a static IPv4 address to a Wowza ClearCaster

You may need to use a static IP address, which won't change over time, because your network doesn't support DHCP, or because your ClearCaster must be in a specific subnet on your network to access a streaming destination. Do the following to set your ClearCaster IP settings (IP address, gateway, and subnet mask) to specific values. If you're not sure what values to use, contact your network administrator or Internet service provider (ISP).

With Wowza ClearCaster Manager

  1. Turn on your Wowza ClearCaster appliance.
  2. Sign in to Wowza ClearCaster Manager at with your Wowza account, and ensure that the toggle at the top points to Facebook mode.
    Note: Assigning a static IPv4 address in Facebook mode affects the appliance regardless of the mode used for operation.
  3. Click the Support tab and then click Wowza ClearCaster Network Configuration Tool.
  4. In the network configuration tool, enter the following information and then click Generate USB Key File:
    • Static IP Address
    • Gateway IP Address
    • Subnet Mask
    • DNS Address 1
    • (Optional) DNS Address 2
  5. Use the provided link to download the generated USB key file.
  6. Copy and paste the file to a FAT32-formatted USB flash drive.
    Note: The generated USB key file is named clearcaster-remoteaccess.tgz.signed. Only files with this exact name will work.
  7. Insert the USB flash drive into your running ClearCaster appliance. This will apply your specified network settings to the ClearCaster.
  8. After applying the settings, remove the USB flash drive.

On your Wowza ClearCaster appliance

  1. Use the LCD menu button controls to navigate to the Settings Menu.
  2. From the Settings Menu, select Network Info > Change Network Settings > Configure manually.
  3. Select Change IP Address.
  4. Use the Left and Right LCD menu buttons to select each number in the existing IP address value. For each selected number, press the LCD menu Up and Down buttons to change the number value.
  5. After you finish updating the IP address values to be the new static IP address, press the LCD menu Accept button () to apply the change.
    Note: A valid IP address must be in the form of, where xxx is a number from 0-255. Enter one or two leading 0 (zero) characters for numbers with single or double digits. For example, to specify the IP address, enter
  6. If needed, select Change GatewayChange Subnet Mask, or Change DNS and change their values using the LCD menu buttons.
  • If you want to cancel your changes, press the LCD menu Cancel button () on the ClearCaster.
  • Be sure to not give your ClearCaster the same static IP address that another device has on your network. One or both devices may not be able to connect to the network if they share an IP address.
  • To revert to DCHP IP address allocation, see Use DHCP to get Wowza ClearCaster network settings.