Manage subscriptions in Wowza Streaming Cloud

Switch between Wowza Streaming Cloud manager and Wowza portal


Every subscription for the Wowza Streaming Cloud™ service has one owner and one workgroup. The owner manages the subscription. The workgroup can contain multiple users, also called members, who can access the service. All users—owners and members—can belong to multiple workgroups as part of different subscriptions.

Subscriptions and workgroups are managed in the Wowza portal.

  • In the Wowza Streaming Cloud web manager, do either of the following:
    • In the Current Usage panel on the Home page, click View My Invoices.
    • On the menu bar, click your user name and then click My Account.

The Wowza Streaming Cloud service opens your Wowza account portal page. Owners can see the Wowza Cloud tab.

  • In the Wowza Cloud tab, click cloud.wowza.com to go to Wowza Streaming Cloud.

Manage workgroups


If you are the owner of workgroup, you can view your workgroups and add or remove users by accessing the Wowza Cloud tab in the Wowza account portal.

View workgroups

Note: You must be the owner of a Wowza Streaming Cloud workgroup to manage it through the Wowza account portal.
  1. In the Wowza Streaming Cloud web manager, do either of the following to access the Wowza account portal:
    • In the Current Usage panel on the Home page, click View My Invoices.
    • On the menu bar, click your user name and then click My Account.
  2. In the Wowza account portal, click the Wowza Cloud tab.
  3. Look in the Manage Wowza Streaming Cloud Workgroup section to see your Workgroup Name. You can also view which other Wowza Streaming Cloud workgroups you belong to.

Add or remove users in a workgroup

Note: You must be the owner of a Wowza Streaming Cloud workgroup to add or remove workgroup members through the Wowza account portal.
  1. In the Wowza Streaming Cloud web manager, do either of the following to access the Wowza account portal:
    • In the Current Usage panel on the Home page, click View My Invoices.
    • On the menu bar, click your user name and then click My Account.
  2. In the Wowza account portal, click the Wowza Cloud tab.
  3. In the Manage Wowza Streaming Cloud Workgroup section, click Add and enter a name and email address to add a member to this Wowza Streaming Cloud workgroup.

    The new workgroup member will receive a welcome email with login instructions at the email address you provide.
  4. To remove an existing member, click Remove to prevent them from accessing the Wowza Streaming Cloud workgroup.

Switch between workgroups


If you belong to multiple workgroups, you can choose the workgroup you want to access when you sign in to Wowza Streaming Cloud, or change workgroups during a session in the manager.

  • When you sign in to  Wowza Streaming Cloud, click to select the workgroup you want to access.
  • At any time in the Wowza Streaming Cloud, click your user name on the menu bar, and then click Switch Workgroup.

View account billing information


Subscription owners can access current and past billing information in the Wowza account portal.

  1. In the Wowza portal, click the Invoices tab.
  2. Do any of the following:
  • View a list of all of your previous Wowza Streaming Cloud invoices.
  • Click an invoice number to open an Adobe PDF file of the invoice.
  • Click View unpaid usage to see pending, unpaid usage from the current billing cycle.
Note: To view updated information in the Unpaid Usage table while an event is streaming live, sign out and then sign back in to your account.